Camping Site

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Direct Camping Terms and Conditions

If there are any booking conditions you do not understand then call us, we'll be happy to explain them. It is the aim of Direct Camping Holidays to provide every client with the holiday they have paid for and have been promised. Every effort has been made to ensure that the descriptions and information contained on this website are accurate.
Our booking conditions are drawn up in accordance with the EC on package travel. No employee of Direct Camping Holidays has the authority to vary these conditions without written permission from a Director of Direct Camping.

1. In these conditions Direct Camping Holidays shall be referred to as the 'company' and the 'client' shall mean the person specified on the booking form.
2. No contract shall exist until the company has issued a booking confirmation.
. For bookings within 10 weeks of departure full payment of the holiday is required at the time of the booking.
3. It is the client's responsibility to check that the details of the booking confirmation. No responsibility will be accepted by the company if it is not informed of any discrepancies wirhin 10 working days of receipt of the booking confirmation.
4. Our reservation staff will always try to give accurate rate information and price quotarions. If we have made a mistake we will notifi/ you as soon as possible. If the new information or price would constitute a significant change then we will offer you the option as set out below in condition 14.
5. The company will pass on special requests to relevant suppliers but cannot guarantee that these will be met.
6. If the booking is made for, and on behalf of persons other than the signature shall be taken as acceptance of these booking conditions by each and every person named therein or added subsequently.
7. Only those persons listed on the booking form are entitled to occupy the accommodation allocated.
8. The accommodation together with furniture and fittings and other contents must be kept in a reasonable condition and left in that state at the end of the holiday. The client will indemnify the company for any losses or damage to the equipment not resulting from ordinary wear and tear.
9. As between the client and the proprietor's or operator's of any cabin campsite, the proprietor's or operator's standard terms and conditions will apply and the client under-takes to abide by these. In the event of failure by the client to adhere to any terms, conditions or regulations or to behave in a manner which might be reasonably expected the client may be ejected or refused any accommodation, the company will be entitled to terminate the holiday contract without notice or penalty and the client will be liable for all loss, cost and expenses arising. Any monies paid to the travel agent will be held on the client's behalf until the booking confirmation is issued and thereafter on behalf of the company.
10. The balance of the hohday payment is due to the company no later than 10 weeks before the date of departure. If the balance is not paid within this time the company will regard the booking as cancelled by the client and the deposit will be forfeited as specified in clauses 12 & 13.
11. If after the booking has been confirmed the client wishes to alter any details, a fee of !15 per alteration is applicable. There is no charge for change of address. If the number of nights is reduced the client will be required to pay for the number of nights originally reserved and confirmed.
12. Unfortunately, we are unable to accept any pets in our accommodation.
13. Cancellation of holiday or part thereof can only be accepted in writing. In the event of cancellation for any reason the following charges will be payable by the client to compensate the company for wasted administration cost and liabllities incurred to suppliers. Period before departure with in which written notification is received charges as follows.
More than 70 days – Loss of deposit
70 – 35 days 40% + deposit.
34 – 15 days 75% + deposit
14 – 0 days 100%
If the reason for cancellation is covered under the terms of an insurance policy the client may be able to reclaim these charges.
14. Once the client has made a contract with the company , the company will use its best endeavours to ensure that none of the essential ingredients of the client's holiday arrangements has to be altered or cancelled. However, it is appreciated that because arrangements are planned many months in advance, sometimes changes have to be made. The company therefore reserves the right at its discretion to alter or cancel a holiday before departure if necessary. Should this happen where a significant change (see below) is made, the client will be informed when he books, or if he has already booked, as soon as possible if there is time before departure. He may then:
(i) Accept the change or
(il) Cancel the booking and receive a full refund of all monies paid.
A significant change is one involving change of the campsite or accommodation type to one that can reasonably be considered to be of a lower standard than originally booked where the stay is for 3 nights or more. The company will never cancel a holiday after the date on which the balance falls due.
15. In addition, in the event of a significant change the company will pay compensation as follows save where the significant change has been made because of force majeur. For the purpose of the contract with the company, force majeur is defined as unusual and unforeseeable circumstances beyond the control of the company such as war or threat of war, industrial dispute, strike action, riot, fire natural disaster, closure or congestion of ports or ferries, technical problems as to transportation or any other unusual or unforeseeable event the consequence of which could not be avoided by the company even with the exercise of all due care. Period ofnotification given to you in days before departure. Compensation per party.
More than B weeks !10
2 - B w e e k s ! 2 0
Less than 2 weeks !40
No compensation is payable in respect of minor changes. In all cases the company's liability is limited to the compensation payment set out above and the company shall not be responsible for any cost or expenses incurred by the client.
16. Should the company have to alter the client's arrangements after departure (and the company has the right to do so), the company will make every effort to make suitable alternative arrangements. lUhere those arrangements are less expensive the client will be refunded the difference. Where they are more expensive the company will bear the cost.
17. The company uses all reasonable efforts with a view to ensuring that the clientt holiday arrangements are satisfactory.
18. In order to maintain a high standard of equipment in all accommodation a £100 €150 equipment / cleaning deposit will be taken on arrival to the site. furnishings and fitdngs.
19. The company acceprs liability for any loss suffered by the client if the arrangements booked with thd company are not supplied as described in this brochure and are not of a reasonable standard. The company also accepts liability if the client suffers death or personal injury as a direct result of the arrangements booked with the company failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the company or it's suppliers and the loss, death or personal injury suffered is attributable to the client's own acts or omissions, to the acts of omissions of a third party not involved in providing the services which make up the holiday, or to unusual or unforeseeable circumstances whose consequences could not have been avoided or anticipated even exercising all due care. They are also conditional upon the client assigning to the company any rights the client may have against the other person whose acts or omissions have given rise to the company's liability. Note whilst every attempt to provide true and accurate pictures on the company's website some pictures are used to give an overall impression of the area and are not guaranteed to the specific site. Also whilst the pictures of the accommodation units will be the make and model available, they may not have all the features on the site that is shown on this website. This is particularly relevant in the case of manufacture supplied photographs.
20. The company's liability to compensare the client and the amount of such compensation is subject to the following limitations. First in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors inter alla, the holiday cost and the extent to which the enjoyment of the client's holiday can be said to have been affected. Second, in all cases liability and compensation are limited in accordance with the provisions of all intemational conventions which concern transportation and accommodation namely the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955), the Berne Convention 1973, and the Paris Convention 1962. Copies of these conventions are available on request- please allow 28 days.
21. After a confirmation invoice has been issued, the price of the holiday may only be changed to reflect government action, increases in dues, taxes or fees payable for services. Even then the company will absorb the amount equal to 2o/o of the holiday price (excluding insurance and alteration fees). Such cancellations must be notified to rhe company within 14 days of the date shown on any surcharge invoice.
22. Any client who has any problem or complaint whatsoever must report to Direct Camping Representative and to the site proprietor or other supplier concemed immediately. If they cannot help to the client's satisfaction, he must telephone the company straight away. If the client's complaint cannot be resolved locally, he should make a note of the points and send full written details to the company within 28 days of his retum. Failure to comply with these steps will deny the company an opportunity to resolve the problem at once or to investigate it promptly, with the result that any entitlement the client may have to compensation will be extinguished (or at least substantiallv reduced).
23. The client contract with the company and all matters between them are subject to English law and jurisdiction of the English courts.